HOUSTON, TX (October 29, 2015) – Houston Wire & Cable Company (HWCC) is launching a new online customer portal, My ePower™ , designed to enhance service and support for its distributor customers. Customers can register to be members and can also access the web portal at www.houwire.com. The new customer web portal offers distributor customers streamlined access to account specific information and a modern user interface featuring easy navigation and a full suite of capabilities. Some of the key features for registered distributor members include the ability to view account information, open quotes, open orders, and order history. Members are also able to track order status, download product data sheets, and request quotes online. Customers can access the portal 24/7 from nearly any device in real-time.
“The launch of HWCC’s My ePower customer portal is the latest example of our commitment to provide superior service and value through a simplified online environment for our customers,” said Jim Pokluda, President & CEO. “Throughout our 40 year history, HWCC has grown by listening to its customers, anticipating their needs and building one-on-one relationships. We recognize the importance of continuous innovation and the development of evolved platforms for conducting business through enhanced technology. Customers need for simplicity and instant access to information anywhere at any time is a driving force behind our commitment to deliver exceptional service through all transactional mediums.”
The digital portal offers a faster and more efficient way to interact with Houston Wire & Cable Company. Our focus is to empower our customer so they can quickly and efficiently access critical information and optimize their business – My ePower.
About the Company
With 40 years’ experience in the industry, Houston Wire & Cable Company is one of the largest providers of wire and cable in the U.S market. Headquartered in Houston, Texas, the Company has sales and distribution facilities strategically located throughout the nation.
Standard stock items available for immediate delivery include continuous and interlocked armor cable; instrumentation cable; medium voltage cable; high temperature wire; portable cord; power cables; primary and secondary aluminum distribution cables; private branded products, including LifeGuard™, a low-smoke, zero-halogen cable; mechanical wire and cable and related hardware, including wire rope, lifting products and synthetic rope and slings.
Comprehensive value-added services include same-day shipping, knowledgeable sales staff, inventory management programs, just-in-time delivery, logistics support, customized online ordering capabilities and 24/7/365 service.